About OxSpun Brand
What is OxSpun?
OxSpun is a premium performance sock brand dedicated to delivering exceptional comfort and support for athletes and active individuals. Whether you're looking for sport socks, crew socks, or specialized athletic footwear, we offer professional-grade socks designed for basketball, running, hiking, and everyday training. Our brand philosophy combines high-performance materials, advanced knitting technology, and sustainable practices to create the ultimate athletic socks experience.
What makes OxSpun socks special?
Our performance socks feature premium materials and cutting-edge construction techniques that deliver superior support, breathability, and durability. Each pair of OxSpun athletic socks is engineered for specific sports and activities, ensuring optimal performance whether you're wearing our cushioned basketball socks, anti-blister running socks, or merino wool hiking socks.
What is OxSpun's sustainability commitment?
We're committed to environmental responsibility and sustainable manufacturing. OxSpun uses eco-friendly materials, optimizes production processes to reduce our carbon footprint, and ensures ethical practices throughout our supply chain. When you choose OxSpun performance socks, you're not only getting premium quality athletic socks but also supporting sustainable fashion.
Product Information
How do I choose the right athletic socks?
Select your OxSpun socks based on your activity:
• Basketball Socks: Thick cushioned socks with ankle support and impact protection, perfect for high-intensity jumping and lateral movements. Check out our premium padded basketball socks.
• Running Socks: Lightweight, breathable running socks with arch support to reduce friction and prevent blisters. Our Coolmax® running socks offer superior moisture-wicking.
• Hiking Socks: Extra cushioned hiking socks with moisture-wicking properties for long outdoor adventures. Try our merino wool hiking crew socks.
• Training Socks: Versatile athletic socks suitable for gym workouts and daily wear.
How do I determine my sock size?
OxSpun offers detailed sizing guides for all our performance socks. Generally:
• S (Small): Fits shoe sizes 5-7 (Women's)
• M (Medium): Fits shoe sizes 8-10 (Unisex)
• L (Large): Fits shoe sizes 10.5-13 (Men's)
Please refer to the specific size chart on each product page to ensure the perfect fit for your athletic socks.
What materials are used in OxSpun socks?
We use premium blended fabrics in our performance socks, including:
• Merino Wool: Natural antibacterial properties, temperature regulation, and exceptional comfort - featured in our merino wool hiking socks
• Bamboo Fiber: Ultra-soft, antibacterial, odor-resistant, and eco-friendly
• Combed Cotton: Premium long-staple cotton for softness and breathability
• Coolmax®: Advanced moisture-wicking technology in our Coolmax® basketball socks
• Nylon: Enhanced durability and elasticity
• Spandex/Lycra: Perfect fit and support
Specific material compositions are listed on each product page.
How do I care for my OxSpun socks?
To extend the life of your performance athletic socks:
• Machine wash in cold or warm water
• Use mild detergent, avoid bleach
• Tumble dry on low heat or air dry
• Do not iron
• Wash dark and light colors separately
Proper care ensures your OxSpun socks maintain their cushioning, support, and moisture-wicking properties.
Ordering & Payment
What payment methods do you accept?
OxSpun accepts multiple secure payment options:
• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay / Google Pay
• Shop Pay
• Other local payment methods
All payment information is encrypted and secure.
Can I modify or cancel my order after placing it?
Orders are processed immediately after submission. If you need to modify or cancel your sock order, please contact us via email or customer service as soon as possible. If your order hasn't shipped yet, we'll do our best to accommodate changes. Once shipped, orders cannot be cancelled, but you may return items after delivery according to our return policy.
Can I use discount codes?
Yes! Enter your promo code in the discount code box at checkout before completing payment. The system will automatically calculate your savings. Typically, one discount code can be used per order. Follow us on social media and subscribe to our newsletter for exclusive deals on performance socks and athletic footwear.
Shipping & Delivery
Which countries do you ship to?
OxSpun ships worldwide with a focus on serving customers in the United States, Canada, United Kingdom, and European Union markets. Enter your address at checkout to view available shipping options and rates for your location. We're continuously expanding our shipping network to serve more athletes globally.
How long does shipping take?
Delivery times vary by region:
• United States: 5-10 business days
• Canada: 7-12 business days
• UK/EU: 7-15 business days
You'll receive a shipping confirmation email with tracking information once your performance socks order ships. Delivery times may be extended during holidays and promotional periods.
How is shipping calculated?
Enjoy FREE SHIPPING on orders over $49! Orders under $49 have a flat shipping rate of $5.99. We're committed to providing affordable and reliable delivery for all your athletic sock needs.
Can I track my order?
Absolutely! Once your OxSpun socks ship, you'll receive a confirmation email with tracking information. You can:
• Click the tracking link in your email
• Log into your account and view order history
• Use the tracking number on the carrier's website
Track your performance socks delivery every step of the way.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee on all OxSpun athletic socks. If you're not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery. Products must be unworn, unwashed, and in original packaging with tags attached.
How do I request a return or exchange?
Our return process is simple:
1. Contact our customer service team via email
2. Explain your situation and describe the product condition
3. Our team will review your request and provide a return address with detailed instructions
4. Ship the items back following the provided guidelines (keep your shipping receipt)
5. Once we receive and inspect your return, we'll process your refund or exchange within 5-7 business days
How long does it take to receive my refund?
After receiving and inspecting your returned athletic socks, we'll process refunds within 5-7 business days. Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
Customer Service
How can I contact customer service?
We're here to help with all your questions about OxSpun performance socks:
• Email: Send us a message and we'll respond within 24 hours
• Social Media: Reach out through our official social media channels
Our dedicated team is ready to assist with product recommendations, sizing questions, order inquiries, and more.
What are your customer service hours?
Email inquiries are answered within 24 hours. Response times may be slightly longer during holidays. We appreciate your patience and are committed to providing excellent service for all your athletic sock needs.
What if I receive defective or damaged socks?
Quality is our top priority. If you receive defective or damaged OxSpun socks, please contact us immediately with photos. We will:
• Send you a free replacement
• Or provide a full refund
• Cover all return shipping costs
Your satisfaction with our performance athletic socks is guaranteed.
Additional Information
Does OxSpun have physical retail stores?
Currently, OxSpun operates primarily through our online store, allowing us to offer premium performance socks at competitive prices to customers worldwide. We're exploring retail partnerships and pop-up shop opportunities. Follow our social media for updates on where to find OxSpun athletic socks near you.
Do you offer bulk or wholesale purchasing?
Yes! We welcome bulk orders for corporate teams, sports teams, retailers, and organizations. Contact us via email for wholesale pricing on our sport socks, crew socks, and other athletic footwear. We'll provide custom quotes based on order volume.
How can I stay updated on new products and promotions?
Subscribe to the OxSpun newsletter to receive:
• New performance sock launches and collections
• Exclusive discounts and promotional offers
• Athletic gear tips and styling advice
• Behind-the-scenes brand stories
Follow us on social media for daily updates on the latest in athletic socks and performance footwear!
Do OxSpun socks come with a warranty?
We stand behind the quality of every pair of OxSpun performance socks. All products come with a quality guarantee. If you experience any manufacturing defects under normal use, contact us and we'll provide a replacement or refund based on the specific situation. We're confident in the durability and performance of our athletic socks.
Still have questions?
If you didn't find the answer you're looking for, please don't hesitate to contact our customer service team. We're dedicated to providing you with the best shopping experience and helping you find the perfect performance socks for your athletic needs!
